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Durham Park and Ride
Durham County Council

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Bus Survey


Thank you for taking the time to complete this survey. Please complete the following details and click the "Submit" button. Your details will be kept in confidence for research purposes only.

Name



Postcode



Gender

Male Female

Age Range

Under 16
16 - 18
19 - 25
26 - 36
36 - 49
50+

Where do you work?



About the Bus Service

How long did you wait for a Park and Ride bus?

Less than 10 minutes 10 minutes More than 10 minutes

If more than 10 minutes, how much longer did you wait?



Were our bus operators welcoming and helpful?

Yes No

Was the bus clean and comfortable?

Yes No

Were the bus stops in the City easy to find?

Yes No

Is the route information clear and easy to understand?

Yes No

If you have any further comments on the bus service please include here, your feedback is important to us.



About the Operators Service


Are you aware of the security measures in place on the Park and Ride sites?

Yes No

Were our car park operators helpful and courteous?

Yes No

Did the operators offer help if required?

Yes No

If you have any further comments on the operator's service please include them here, your feedback is important to us.

About the Facilities


Were passenger waiting areas clean and tidy?

Yes No

If used, were toilets to the standards you would expect?

Yes No

Were car parks clean and tidy?

Yes No

Are disabled persons parking facilities adequate?

Yes No Don't know

Are there any other services you would like to see us provide for your convenience, comfort or security?



How did you find out about this scheme?

Durham Life
Countywide
Leaflet
Promotional flyer
Friend / family member / colleague
Radio
Bus shelter advertisments
Park and Ride Website
Durham County Council website
Other (please specify below)

If 'other', please specify below



  


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